Cancellations Policy - Martsity
At Martsity, we recognize that sometimes plans change and you might need to cancel an order. Our cancellation policy is designed to be simple and user-friendly, providing a seamless experience.
Order Cancellation Terms
1. Cancellation Window:
• You can cancel your order within 24 hours of placement for a full refund.
• After 24 hours, cancellations may be possible if the order has not yet been processed or shipped.
2. How to Cancel Your Order:
- Online: Log in to your Martsity account, navigate to your order history, select the order you wish to cancel, and choose the cancellation option.
- Email: Send an email to our customer service at support@martsity.com with your order number and cancellation request.
- WhatsApp: DM our customer service team at +2347035297074 with your order details to request a cancellation.
3. Cancellation Process:
• If you cancel within the 24-hour window, you will receive a full refund to your original payment method.
- If the order has already been processed or shipped, cancellation will not be possible. In such cases, you may need to follow our return policy once the order is delivered.
4. Refund Timeline:
- Once the cancellation is confirmed, refunds will be processed within 5-7 business days. You will receive an email notification when the refund is issued.
Non-Cancellable Items:
Certain items are not eligible for cancellation once the order is placed, including but not limited to:
• Customized or personalized products
• Perishable goods (e.g., food, flowers)
• Digital downloads and gift cards
Order Modifications:
If you need to make changes to your order (such as updating shipping details or changing items), please contact our customer service team promptly. Modifications can only be made if the order has not yet been processed.
Contact Us:
For any questions or assistance regarding cancellations, please reach out to our customer service team at [customer service email] or call [customer service phone number]. We are here to ensure your shopping experience with Martsity is smooth and satisfying.
Thank you for choosing Martsity!
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