7-Day Return Policy - Martsity
At Martsity, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our 7-day return policy allows you to return items within 7 days of receiving them, subject to the following terms and conditions.
Return Eligibility
1. Time Frame: Returns must be initiated within 7 days of the delivery date.
2. Product Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
3. Non-Returnable Items: The following items are not eligible for return:
• Perishable goods (e.g., food, flowers)
• Personal care products (e.g., skincare, makeup)
• Intimate items (e.g., lingerie, swimwear)
• Customized or personalized items
• Digital downloads and gift cards
4. Proof of Purchase: A valid proof of purchase (order number, receipt) must be provided for all returns.
How to Return an Item
1. Initiate a Return: Contact our customer service team within 7 days of receiving your order to start the return process. Provide your order number and details of the item(s) you wish to return.
2. Receive Authorization: Upon approval of your return request, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.
3. Package the Item: Securely package the item(s) in their original packaging. Clearly mark the RA number on the outside of the package.
4. Ship the Return: Send the return package using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).
Refund Process
1. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
2. Processing Refund: If the return is approved, we will process a refund to your original payment method within 5-7 business days.
3. Notification: You will receive an email confirmation once the refund has been processed.
Exchanges
• For exchanges, please follow the return process to return the original item and place a new order for the desired item.
Damaged or Defective Items
• If you receive an item that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or assistance regarding returns, please contact our customer service team at [customer service email] or call [customer service phone number]. We are here to help and ensure your shopping experience with Martsity is satisfactory.
Thank you for choosing Martsity! 🫶❤️
You need to login to view this feature
This address will be removed from this list
You need to login to view this feature
This address will be removed from this list